Performance in Numbers
$10M+
Annual Savings Delivered to Clients
70%
Average Cost Reduction
200+
Dedicated Team Members Across sales, support, finance, and back-office functions.
10+
Years of Experience
End-to-End Business Process Outsourcing Built for Scale.
Labour costs are often the biggest drain on growth. With PCS, you get highly skilled, English-speaking professionals in Fiji and Sri Lanka at up to 70% less than local hiring without sacrificing quality, control, or customer experience.
Revenue
Growth
Telemarketing
Dedicated Sales Team
Sales Support
Campaign Management
Customer Experience
Inbound & Outbound Support
24/7 Multilingual Teams
Retention & Onboarding
Customer Care
Back Office Efficiency
Finance & Payroll
Accounts Payable / Receivable
Data Processing
Admin & Compliance
Human Resource
Lead
Generation
B2B & B2C Campaign Execution
Appointment Setting & Pipeline Management
Cold Outreach & Telemarketing
AI Automation &
Integration
AI Voice Agents & Virtual Assistants
Workflow Automation & System Integration
Lead Qualification Automation
Technical
Support
Engineering & Technical Design Support
IT Support
Software & Systems Support
Troubleshooting & Escalation Handling
Operational Results You Can Measure
0.1% Call Abandon Rate
Consistently maintained across high-volume environments through structured workforce management and live monitoring.
90%+ Satisfaction
Measured through post-call surveys and tracked weekly against defined KPIs.
$10M+ Annual Savings Delivered
Driven by a 70% cost reduction across a 200+ person workforce.
Since 2017, PCS has grown into a 200+ person operation across New Zealand and Fiji, delivering structured, KPI-driven outsourced teams to businesses across multiple sectors.
Through our model, we achieve up to 70% cost reduction.
Saving our clients over $10 million annually across a 200-person workforce.
Sangita & Yogesh Chand – Founders & Directors
OUR CLIENTS
New Zealand
14th Floor, 7 City Road, Grafton, Auckland, New Zealand, 1010
Contact Us
Fiji & Pacific
Unit 18A, Floor 1, Garden City Complex, Raiwai, Suva, Fiji
